The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and assess the request for environmental information
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Confirm and record the source, nature and priority of the customer’s request Completed |
Evidence:
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Redirect the request to a more relevant person, if appropriate Completed |
Evidence:
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Check authority/approval to release information by referring to enterprise procedures or relevant personnel Completed |
Evidence:
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Prepare the response
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Identify sources and/or locations of required information Completed |
Evidence:
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Resolve any problems with accessing information in consultation with supervisor Completed |
Evidence:
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Extract and copy the required information Completed |
Evidence:
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Check that the information is accurate, complete and reliable and conforms with enterprise requirements Completed |
Evidence:
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Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel Completed |
Evidence:
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Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe Completed |
Evidence:
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Provide environmental information
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Prepare correspondence or report using clear, concise language and in the specified format Completed |
Evidence:
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Check/revise text to ensure that the intended meaning is not ambiguous Completed |
Evidence:
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Check spelling, punctuation and grammar and correct any errors Completed |
Evidence:
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Use the most appropriate communication method given the priority, cost and confidentiality involved and the customer’s facilities Completed |
Evidence:
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Check that the information supplied meets the customer’s needs and, if not, take appropriate action Completed |
Evidence:
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Record details of request and response
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Record all details of the request and information supplied n accordance with enterprise procedures Completed |
Evidence:
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Notify other relevant personnel of request and response in accordance with enterprise procedures Completed |
Evidence:
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File/store records in the designated place in accordance with enterprise procedures Completed |
Evidence:
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